Job Title: Reservation and Booking Manager
Location: Maasai Mara
Company: Tembo by Jackson Camps
Employment Type: Full-time
About Tembo By Jackson Collection
Tembo by Jackson is a Maasai-owned safari company based in the Maasai Mara, founded to offer authentic, personalized wildlife experiences rooted in local knowledge and culture. The company focuses on strong guest relations, high service standards, and smooth end-to-end safari planning.
The Tembo by Jackson collection consists of two unique properties. Tembo Bush Camp, located inside the Maasai Mara National Reserve, offers an immersive safari experience in the heart of prime wildlife areas. Spirit of Tembo Lodge, located in Lemek Conservancy, provides a more private setting with exclusive game viewing and scenic landscapes.
Our team works closely with guests and travel partners to deliver seamless experiences, from reservations and itinerary planning to on-ground coordination. We emphasize attention to detail, fast communication, and personalized service at every stage.
We are committed to responsible tourism. Our operations support conservation and create direct benefits for the local Maasai community through employment and community initiatives.
Working with Tembo by Jackson means joining a growing safari brand that values professionalism, teamwork, and consistent service delivery in one of Africa’s most iconic destinations.
Role Overview
You will handle all reservations and bookings. You will support office administration and guest coordination. You will ensure every booking is accurate, complete, and well executed.
Key Responsibilities
Reservations and Bookings
Manage booking inquiries through email, phone, and travel agents
Prepare accurate quotations and confirm availability
Process bookings and issue confirmations on time.
Handle hotel bookings for clients
Arrange and manage flight bookings
Prepare clear and detailed itineraries
Track payments, deposits, and balances
Guest Relations
Communicate with guests before arrival and during planning
Provide clear travel information and camp details
Handle guest requests and special arrangements
Maintain high service standards in all interactions
Administration
Maintain both system and manual filing of documents
Ensure all booking records are accurate and updated
Manage email communication professionally
Prepare booking reports and support office operations
Coordination
Work closely with camp operations team
Liaise with agents, partners, and service providers
Ensure all departments receive correct booking details
Requirements
Minimum 5 years’ experience in reservations or hospitality, preferably in a reputable tourism company
Strong background in guest relations
Computer Literate, proficient in Microsoft Office
Excellent written and spoken English and Swahili
A foreign language is an added advantage
Strong organizational and multitasking skills
High attention to detail and accuracy
Ability to work in a remote camp environment in Maasai Mara
What We Offer
Competitive salary based on experience.
On-site accommodation and meals.
Scheduled rotation (off-days) for work-life balance.
The opportunity to work within a growing, prestigious brand in one of the world’s most iconic wildlife destinations.
How to Apply
Send the following documents:
Updated CV
A compelling Application letter
Academic certificates
Copy of ID
Any supporting documents or recommendations
to:
Email: [email protected], Please CC: [email protected]
Include your expected basic salary in the application.
Subject: Reservation and Booking Manager Application
Applications are reviewed on a rolling basis.
